JOB DESCRIPTION
EXECUTIVE ASSISTANT
© Korn Ferry 2024. All rights reserved. Confidential.
Vocational Contributor Administration/Support/Service Clerical Services
EXECUTIVE ASSISTANT
ABOUT THE COMPANY Kornferry
JOB PURPOSE Perform clerical duties such as document processing, record keeping, and report
compilation. Receive, classify, reconcile, consolidate, and/or summarize
documents and information. Maintain record of documents processed and
control to assure completion. Compile regular and special reports, drawing data
from a variety of sources within and outside of the department. Contact
customers, suppliers or organization employees outside the immediate work
area to exchange information. At more senior levels, supervise and
coordinatethe work of other clerks.
RESPONSIBILITIES Administration
Produce, update, and provide best practice support on complex Microsoft
documents, databases, and other departmental systems, advising colleagues as
needed and using expertise to help improve processes.
Document Management
Create a local document management system for an office or department.
Document Preparation
Organize and prepare complex documents using a variety of applications for
technology devices, such as standard office software. Also responsible for
gathering and summarizing data for special reports.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order
to speed up office workflow and ensure high-priority tasks get done.
Operations Management
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© Korn Ferry 2024. All rights reserved. Confidential. 2
Provide operational support services and sometimes act as first-line supervisor
of a transactional operations area. Involves using existing systems and
protocols.
Internal Client Relationship Management
Build effective working relationships within the internal client organization,
delivering high-quality professional services with guidance from senior
colleagues.
Client & Customer Management (External)
Help senior colleagues manage client and customer relationships by using
relevant sales or client systems.
Operational Compliance
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or
manager for any exceptions from mandatory procedure.
Data Collection and Analysis
Produce accurate reports for others by collecting data from a variety of standard
sources and inputting it into standard formats.
Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media.
BEHAVIORAL COMPETENCIES Ensures Accountability
Holds self and others accountable to meet commitments. For example, accepts
responsibility for own work, both successes and failures. Handles fair share and
does not make excuses for problems. Usually meets commitments to others.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational
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© Korn Ferry 2024. All rights reserved. Confidential. 3
goals. For example, outlines clear plans that put actions in a logical sequence;
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, quickly determines the most critical
data and focuses analysis there; recognizes even subtle symptoms that indicate
problems; probes deeply for root causes; uses systematic problem-solving
methods. well.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus
on continuous improvement. For example, uses metrics and benchmarks to
monitor accuracy and quality. Takes steps to make methods productive and
efficient. Promptly and effectively addresses process breakdowns.
Collaborates
Builds partnerships and works collaboratively with others to meet shared
objectives. For example, readily involves others to accomplish goals; stays in
touch and shares information; discourages "us versus them" thinking; shows
appreciation for others' ideas and input.
Tech Savvy
Anticipates and adopts innovations in business-building digital and technology
applications. For example, investigates technologies to learn some cutting-edge
best practices. Uses digital/social media to benefit the team and add value to the
work being done; understands how to avoid misuse of these tools.
Directs Work
Provides direction, delegating, and removing obstacles to get work done. For
example, asks questions to understand the desired outcomes for the role;
confirms accountabilities with others so that work can be done effectively and
efficiently; informs stakeholders when there are delays or problems that will
affect them.
Drives Results
Consistently achieves results, even under tough circumstances. For example,
holds self to high standards of performance; sets some challenging goals; wants
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© Korn Ferry 2024. All rights reserved. Confidential. 4
to achieve meaningful results; pursues initiatives/efforts to successful completion
and closure. Focuses on key goals, even during setbacks and obstacles.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For
example, keeps in contact with customers to ensure problems are resolved, or to
improve customer service. Studies customer feedback and emerging customer
needs and uses these to determine some creative new ideas.
SKILLS Verbal Communication
Works with full competence to express ideas, request actions, formulate plans, &
policies by means of clear and effective verbal communications. Typically works
without supervision and may provide technical guidance.
Computer Skills
Works with full competence to understand and effectively use standard office
equipment and standard software packages to support business processes.
Typically works without supervision and may provide technical guidance.
Planning and Organizing
Works with full competence to plan, organize, prioritize and oversee activities to
efficiently meet objectives. Typically works without supervision and may provide
technical guidance.
Action Planning
Works at an intermediate level to review and evaluate recommendations and
requirements and to develop appropriate plans or deliver actions required.
Typically works with guidance.
Numerical Skills
Works with full competence to understand numerical concepts and use them to
carry out mathematical operations e.g. in order to analyze reports. Typically
works without supervision and may provide technical guidance.
Policy and procedures
Works with full competence to monitor, interpret and understand policies and
procedures and ensure their alignment with organizational strategies and work
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© Korn Ferry 2024. All rights reserved. Confidential. 5
objectives. Typically works without supervision and may provide technical
guidance.
Office Systems Management
Works with full competence to select and deploy the appropriate office system
and to use it to optimum effect. Typically works without supervision and may
provide technical guidance.
Builds Rapport
Works with full competence to quickly and effectively establish trust within the
buying centers in the client's organization. Typically works without supervision
and may provide technical guidance.
Provides relevant context, Shows empathy with buyer''s circumstances, Confirms
understanding, Respects the client''s time, Reinforces professional capability,
Incorporates client''s point of view, Shows interest in buyer needs
Customer-Focused Approach
Works with full competence to orient the organization around delivering to the
key needs of customers. Typically works without supervision and may provide
technical guidance.
Collaborates with customers, Elevates partner insights, Keeps customer at
center of sale, Uses common terminology
Expands the Service
Works with full competence to grow the value of the account through cross-sell
and up-sell opportunities. Typically works without supervision and may provide
technical guidance.
Prioritizes time effectively, Communicates product/service advances, Identifies
cross-sell/up-sell business opportunities, Develops a long-term strategy,
Improves channel management
Questions Strategically
Works with full competence to employ purposeful and insightful questioning
techniques to gather targeted information, promote critical thinking, and guide
decision-making processes strategically. Typically works without supervision and
may provide technical guidance.
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Raises awareness of the client''s problem, Seeks alignment between needs and
solutions, Probes to uncover dissatisfaction, Probes to uncover and develop
needs
EDUCATION General Education
Upper Secondary School
EXPERIENCE General Experience
Experienced practitioner able to work unsupervised (13 months to 3 years)
Managerial Experience
Very limited (0 to 3 months)
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ABOUT KORN FERRY
Korn Ferry is a global organizational consulting firm. We
work with organizations to design their organizational
structures, roles, and responsibilities. We help them hire the
right people and advise them on how to reward, develop,
and motivate their workforce. And we help professionals
navigate and advance their careers.
NV2.0-
v1.10.13
© Korn Ferry 2024. All rights reserved. Confidential.
Název pozice/Name of the position
Hlavní zodpovědnosti(výsledky)/Core responsibilities:
Hlavní činnosti(úkoly)/Activities:
Vyhodnocování(KPIs)/KPIs
Název zodpovědnosti v KF/Title of responsibility in Korn Ferry
Zodpovídá za správu kalendáře Procurement Director
Plánuje schůzky a koordinuje je s interními a externími zúčastněnými stranami, zajišťuje plynulý průběh dne
Je zodpovědná za organizaci kvartálních porad a interních konferencí
Zajišťuje cekový průběh a agendu porad a konferencí (zajištění techniky, občerstvení, zápis, prezentace)
Zodpovídá za přípravu podkladů pro Procurement Director
Je zodpovědná za přípravu prezentací na konference a porady
Je zodpovědná za organizaci a plánování služebních cest Procurement Director
Zajišťuje letenky, ubytování, poklady pro cestu
Zodpovídá za správu dokumentů
Zajišťuje organizaci a uchovávání důležitých dokumentů, soubrorů a informací, zajištění podpisu a archivace smluv
Je zodpovědná za správu docházky
Spravuje docházku přímým podřízeným Procurement Director
Řízení elektronické pošty, filtrování správ a směřování na správné osoby
Poskytuje osobní support Procurement Director
objednávání k lékaři, rezervace soukromých cest, řešení ADHOC situací
Je zodpovědná za dodání podkladů účetnímu oddělení
Schromažďuje, páruje transakce s účtenkami, zajiťuje podklad pro Fidoo
Koordinační role mezi odděleními organizace
Spolupráce s ostatními odděleními a zaměstnanci v organizaci, zajišťuje hladké fungování komunikačních procesů a splnění cílů Procurement Director
Požadavky na pozici/Position requirements
Soft skills
Úroveň/Level
Efektivní prioritizace, plánování
Spolehlivost, zodpovědnost
Odolnost vůči stresu
Organizační schopnosti
Přizpůsobivost změnám
Flexibilita
Komunikační dovednosti
Asertivita
Business myšlení
Práce s informacemi
Kreativní myšlení
Pečlivost, smysl pro detail
Hard skills
Úroveň/Level
MANDATORY LEVEL EN
B2
Aktion
E-podatelna, FINIS
Tiketovací systém (Helpdesk)
Microsoft office:
• Excel
• Word
• Power Point
• Outlook
Analytické nástroje (Power BI, Tabular)
Znalost beauty oblasti (trendy, dodavatelé…)
Znalost lokálních trhů (prodejních)
Znalost e-commerce
• Power Point
• Outlook
Analytické nástroje (Power BI, Tabular)
Znalost beauty oblasti (trendy, dodavatelé…)
Znalost lokálních trhů (prodejních)
Znalost e-commerce
Zkušenosti/Experience:*
Osobnostní charakteristiky/Personality Characteristics:*
Možnosti budoucího vývoje (název pozice)/Options for future development:*
